FAQs

How to order your Dandy Ona piece? 

You can buy our pieces through our website. If you wish to have a custom-made piece, you may message us about your order through our IG (@dandyonajewelry) or e-mail at hello@dandyona.com.

Guidelines for custom-made pieces:

– Let us know what you want! We can do rings, earrings, necklaces, bracelets, and other jewelry pieces. 

– Send us a photo of your reference. You can also send us a sketch. 

– Let us know your budget! This way, we can give suggestions to your design as well. 

– We will need more details for your piece so we can give you an exact quote! Please provide the following: 

  • Ring: size and thickness (reference)
  • Earrings: size reference 
  • Necklace: size reference for pendant; length of necklace (our standard length is 16”) 
  • Bracelet: size reference for pendant; length of bracelet (ask for standard length)

– Let us know your metal preference. We have silver, silver dipped in gold, 14k gold, and 18k gold.

– Do you want to add stones to your pieces? We have precious and semi-precious stones available. 

– If you want us to sketch for you, we can! Please send us a peg for your piece. From there, we will take inspiration and let our artist render a design. 

  • For us to show the design, we will require a 50% down payment. If there are changes to the design, the additional costs will be charged on the remaining balance. 

– Once you’re happy with the design and price, we will send you our bank or Paypal account details where you can deposit the payment:

  • BPI 
  • BDO 
  • Paypal

– Before making the payment, please read our contract which will be provided to you together with the bank or Paypal account details. 

– Once you have paid, please email a photo of the deposit slip to hello@dandyona.com, and wait for our confirmation. 

How long is the lead time? 

– We have a 3 – 4 week lead time. 

– We can do a rush order for an additional cost. Our standard fee is P2,000 which will expedite your order to 10 days to 2 weeks.  

What are your payment methods? 

– You may deposit your payment through BPI, BDO, or Paypal. 

How much is the shipping fee? 

– Shipping within the Philippines is on us! For international delivery, courier fee will depend the courier service. 

Do you repair or clean old jewelry? 

– Yes we do! Other than doing custom made jewelry, we also offer our jewelry and repair cleaning services. The price will depend on your piece. 

– For us to give you the exact quote, our artisans will have to see the pieces so they know what they’re working with. You can send your pieces to the LBC U.P. Town Center branch. Kindly e-mail us at hello@dandyona.com.

– We will require a deposit of Php 500 for the courier services. This will be deducted from the total payment you’ll be making.

What are your other services? 

– We can set your stones on new pieces or transform your old piece to a new one!

Guidelines for redoing old jewelry pieces: 

  • We’ll need to know the details of your desired piece: design, metal preference, and size. 
  • For us to give you the exact quote, our artisans will have to see the pieces so they know what they’re working with. You can send your pieces to the LBC U.P. Town Center. Kindly e-mail us at hello@dandyona.com.
  • We will require a deposit of Php 500 for the courier services. This will be deducted from the total payment you’ll be making. 

– We also do engraving for your jewelry pieces. Price will depend on the design.

Do you sell stones? 

– Yes, we sell precious and semi-precious stones. Let us know what you want and we’ll see if it’s available. 

– We have diamonds with GIA certificate.

What other things do you sell? 

– We also sell jewelry making tools. Whole sale prices are available. 

Do you make jewelry pieces for birthdays or other special days?

– Yes, we do! We can make custom pieces to celebrate any special day – baptism, birthday, debut, or anniversary. Even the day you got promoted! If you do not have any design idea, we can help you!

Do you do collaborations? 

– We are always open to collaborations. E-mail us at hello@dandyona.com and let’s talk about it!