TERMS AND CONDITIONS

At Dandy Ona, we always aim to deliver your order on time and in the best condition. Please read through our brand guidelines to ensure a smooth transaction.

Each piece is handmade, so lead time is between 3 to 4 weeks. This is to ensure that each piece is thoroughly checked and made of good quality.

For custom pieces, we will send a quotation once design has been finalized and approved. Payment can be made through any of our preferred methods (BPI, BDO, or Paypal). Once payment has been confirmed, we will send you a notice the following business day that we will start the production process of your custom piece. For special instances when the final product will not be ready in 4 weeks, we will send a message through email with photos of the work in progress.

We ship worldwide. Shipping is free within the Philippines. For locations outside the Philippines, please inform us so we can give you the equivalent shipping fee.

All transactions are final and cannot be refunded.